Shipping Policy

SHIPPING GUIDELINES.

Each and every piece at JABRIX is handcrafted by artisans and producers around India. As these items are not mass manufactured and made with natural materials and techniques, please bear with us if you experience any delays or challenges in the production or delivery of your order.

SHIPPING/DOORSTEP SERVICE DELIVERY & DELIVERY TIME

The ordered products shall be delivered to customers as per the below conditions.

• JABRIX ships through trusted delivery partners.
• We ship our products to most areas within India.
• We are unable to redirect orders once items have been dispatched.
• All orders require a signature upon receipt.
• We also ship internationally, Shipping costs will be additional and vary depending on the purchased product, as well as the method and location of delivery. You can email us on contactus@jabrix.in for international delivery with the selected product, address and zip code
• Ready products are typically dispatched within 24-48 hours of order confirmation. Delivery timelines for furniture items can be up to 2-4 weeks as many of our designs are made-to-order and handmade by master craftsmen. If the item is in stock, we aim to ship in 24-48 hours of order confirmation.
• While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
• For Residences / Offices situated on Ground Floor, Products would be handed over to Doorstep.
• For Multi-level buildings, Products would be placed in a secure lobby area after informing the Security desk.
• Arrangement of manpower to carry the furniture inside any space would be at customer’s sole responsibility.
• For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may  cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the JABRIX customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorised to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with JABRIX.  You are requested to cooperate with them and not force them to open the crates, packages etc.

CANCELLATION POLICY

Order booked once, cannot be cancelled, unless cancelled within, One (1) hour of receipt of an order. No cancellations beyond the stipulated period of One hour shall be allowed. No amount shall be refunded. In such cases, if One Hour have elapsed from the date of the Order of Booking; full amount paid by the Customer will be deemed forfeited.

PAYMENT TERMS

For all orders, 100% payment is required before the delivery of the goods.
We offer secure online payment options to facilitate a seamless transaction experience.

CASH ON DELIVERY (COD) SHIPMENTS:

COD is available for select shipments where the courier partner will collect the payment at the time of delivery.
Please note that COD is not applicable for furniture items due to their nature and logistical considerations.

DELIVERY & UNBOXING

• What should I check when the product is delivered to me? Depending on your location, your order may be delivered to you by the JABRIX team/third party courier company/transport services (for Bulky Pieces). You will receive a call and/or SMS prior to delivery to coordinate. We request you to be flexible with delivery windows and avoid re-scheduling as this can lead to unexpected delays in your delivery, and returned shipments. 
• Please note our delivery partners are not equipped to carry parcels up many flights of stairs or un-package furniture. Please ensure adequate access to service elevator or we request you hire additional labor to assist with lifting. Parcels that do not fit in your entryway or service lift will be your responsibility.
• Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by JABRIX or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. 
  
• Open delivery is done kindly check the packaging thoroughly and if you find the packing in torn condition then please make a remark on the receipt before accepting the damaged packing such as ‘Goods received with damaged packing’.